Guest post by SIGNL4.
A major outage strikes in the middle of the night. Alerts are firing from various systems. What caused the issue? Who can resolve it? And how can we contact that person immediately?
In situations like these, where business is at stake and every minute matters, delivering the right information to the right people is critical so they can resolve the issue swiftly.
To achieve that, let’s divide the problem by two:
Keep is an open-source AIOps platform leveraging the latest AI to pinpoint the root cause efficiently. But Keep doesn’t stop there. Once the root cause is identified, Keep enriches the alert with the context and details engineers need to understand the situation and take action.
The question remains: how do we ensure this vital information reaches the responsible engineer – right now?
This is where SIGNL4 comes into play. SIGNL4 is a mobile alerting and incident management solution that supports multiple communication channels, including mobile app push notifications, SMS text messages, and voice calls. It also offers features like escalations, on-call duty scheduling, and team collaboration.
SIGNL4 seamlessly integrates with Keep, taking care of the incident response part of the process. By configuring SIGNL4 as a provider within Keep, users can automate the delivery of critical alerts directly to their mobile devices, ensuring prompt reactions to important events. Furthermore, SIGNL4’s robust features, such as on-call scheduling and collaboration, not only bolster business continuity but also simplify the lives of on-call engineers.
When Keep detects a critical issue, a workflow sends an event to SIGNL4. SIGNL4 identifies the responsible team and, within that team, the on-call engineer. The engineer acknowledges the alert and begins addressing the problem.
If the alert is not acknowledged in time, it is automatically escalated to another user or team. But don’t worry – SIGNL4’s do-not-disturb override and loud, persistent notifications ensure you’ll get a wake-up call when it truly matters.
In addition to triggering and closing alerts, the integration also provides status updates from SIGNL4 back to Keep. Why is this important? Let’s take a closer look at this scenario:
In the middle of the night, an engineer in Europe receives an SMS alert from Keep. He investigates the issue, implements a workaround, and goes back to bed, assuming everything is fine for now. Another engineer in the US sees the alert still open in Keep with no status updates. Concerned that the issue might still be unaddressed, she correctly decides to follow up. This results in a second wake-up call for the European engineer.
This confusion could easily be avoided with a mobile app that communicates status updates back to Keep. And that’s exactly why a two-way integration is so valuable.
SIGNL4’s seamless integration with Keep provides a robust and efficient mobile alerting solution for operations teams. Here are some of the benefits of integrating Keep with SIGNL4:
You can easily set up SIGNL4’s native integration with Keep and receive your first alert in under 10 minutes. A detailed tutorial shows how to enable bidirectional communication, ensuring smooth operations and full visibility:
Signl4 docs: https://docs.signl4.com/integrations/keep/keep.html
KeepHQ docs: https://docs.keephq.dev/providers/documentation/signl4-provider
.png)
